Computer Education Services Corp

How to build a winning professional services organization. Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services--from support and education services to managed, consulting, and productized services. Managing the professional services business at every stage of its lifecycleFocusing on the key factors that drive success: revenue, references, and repeatabilityResponding to the unique challenges faced by professional services in product-based companiesAligning services with the rest of the organizationEstablishing effective metrics and business review processesThe four phases of building a successful professional services organizationFrameworks for organization, project delivery, solutions development, and operational infrastructureCustomer engagement models and workflows Drawing on their experience working with leading technology service providers, the authors cover every aspect of professional services: strategy, tactics, and operations. From financial models to customer relationships, "Building Professional Services" will help you transform the promise of services into a profitable reality. "This book is a significant contribution and a practical guide to a fast-evolving frontier. With clearly expressed views andrecommendations, it will stimulate both thought and action."--David H. Maister, co-author of "First Among Equals""Extraordinary insight into the issues faced when building a professional services business unit at a product company."--Kenneth Coleman, Sr.

Maplewood Education Services - Maplewood Education Services is an independent college counseling service provider in Hong Kong founded by George Wong, David Lai and Perry Yu, all experienced high school mentors, college interviewers and counselors in their own right before they partnered together in August 2004. More than an education consultancy, Maplewood organizes community and educational programs for the youth including peer tutoring, student essay contests, sponsors young audience at the Hong Kong Arts Festival, and stages outreach programs at local schools to encourage young ...

Affiliated Computer Services - Affiliated Computer Services (ACS) is a Fortune 500 Company that provides Information technology outsourcing, as well as Business Process Outsourcing solutions to businesses, government agencies, and non-profit organizations. ACS is based in Dallas, Texas, the current CEO is Mark King, and are number 445 on the 2004 Fortune 500 list.

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